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Helpline : +91-7045185666 / +91-9594455861

Customer Help

Our happiness team is always here to assist.

Orders and Shipping FAQ

  • To place an order, simply browse through our product categories, select the desired computer parts, and add them to your cart. Proceed to the checkout, fill in your shipping details, and complete the payment process.
  • We accept various payment methods, including credit/debit cards, net banking, UPI, and other popular digital payment options. Cash on Delivery (COD) is also available for eligible orders.
  • Yes, we at Ezpz Solutions prioritize the security of your transactions. We use secure encryption protocols to safeguard your payment information and ensure a safe online shopping experience.
  • Once your order is shipped, you will receive an email and SMS with a tracking number and a link to track your package. Alternatively, you can log in to your account on our website and check the order status in the “My Orders” section.
  • Currently, we only offer shipping within India. We do not provide international shipping services.
  • You can cancel your order before it is shipped by contacting our customer support team. Once the order is shipped, it cannot be canceled.
  • Yes, Ezpz Solutions sources products directly from authorized distributors and manufacturers. We guarantee the authenticity of all the products available on our platform.
  • Warranty details vary by product and are provided by the respective manufacturers. Please refer to the product description or contact our customer support for specific warranty information.

Returns, Refunds, Replacement, and Exchange FAQ

  • We do not accept returns for any reason other than confirmed cases of Dead on Arrival (DOA) where we offer replacement product. Please inspect your product upon arrival and report any issues immediately.
  • Refunds are not provided for any reason after the product is ready to dispatch or has been dispatched. However, we do offer replacements for products confirmed as Dead on Arrival (DOA).
  • Yes, we offer replacements strictly for products confirmed as Dead on Arrival (DOA). Please contact our support team within 3 days of the delivery date to request a replacement.
  • Unfortunately, we do not accept exchanges for any reason once the product has been dispatched. We recommend ensuring compatibility and specifications before finalizing your purchase.
  • Dead on Arrival (DOA) refers to products that are non-functional upon arrival or fail to operate within the initial setup phase due to manufacturing defects or damages incurred during shipping.
  • To initiate a replacement for a product identified as Dead on Arrival (DOA), please reach out to our customer support team within 3 days of the delivery date. Provide detailed information and, if possible, supporting evidence such as images or videos displaying the issue.
  • Unfortunately, any requests for replacements due to defects or malfunctions reported beyond the 3-day DOA replacement window will not be accepted.
  • Regrettably, we do not accept returns, refunds, or exchanges for reasons other than Dead on Arrival (DOA) within the specified 3-day window.
Comprehensive Customer Care

Our dedicated Ezpz team ensures continuous support until your product reaches your doorstep, guaranteeing a seamless experience.

Easy 3-Days DOA Warranty

Enjoy a hassle-free experience with our Dead on Arrival Replacement Warranty, offering a swift resolution in the unlikely event of any initial product issues

Authentic & Brand New Products

We take pride in offering only 100% genuine and original products, delivering the highest standard of authenticity to our esteemed clientele

State-of-the-Art Security

Experience peace of mind with our secure checkout process, powered by the advanced Edge Payment Gateway from PineLabs, ensuring your financial information is safeguarded at all times.

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